Services

Salesforce, end to end.

From first conversation to long-term support. Strategy, build, Data Cloud, Agentforce — and the enhancements only your domain needs.

01 · Sales Cloud

Pipeline that closes itself.

You've picked Salesforce, or you're seriously considering it. Our job is making sure it works — technically, and in the way your people use it every day.

We set up your org properly from day one, design forecasts and territories that actually scale, and train your team so they're comfortable using it. We stick around for the first few weeks after launch to make sure it lands.

Typical engagement3–9 months
Team size2–6 specialists
MethodologyAgile, 2-week sprints
02 · Service Cloud

Cases routed in seconds.

Standard Salesforce support doesn't scale to multi-tier, multi-market operations. We design escalation models that work across vastly different markets without per-country custom code.

Cases come in through email, web, Experience Cloud portals — routing driven by screen flows and custom metadata. Tier one, two, three, four. Local handlers, global oversight.

ChannelsEmail · Web · Portal · Phone
RoutingSkills + load + market
AgentforceReady from go-live
03 · Marketing Cloud

Journeys that send themselves.

Marketing Cloud works best when it sits on a real customer record — not a fragment of one. We build journeys backed by Data Cloud, so segmentation reflects what's actually happening in the business.

Multi-step automation, content libraries, deliverability monitoring. No campaign blasted to a list nobody owns.

04 · Data Cloud

One customer record.

Most enterprises don't have one customer — they have eight versions of the same customer scattered across systems. Data Cloud is how that gets resolved into a single profile your teams can act on.

We design the identity rules, build the ingestion, configure activations to downstream systems, and put governance in place so the result is auditable. Foundation for Agentforce.

05 · Agentforce

Agents that actually finish.

Agentforce demos are easy. Agentforce in production is hard. We start with one job — a job your team is sure of, with clear inputs, clear success criteria, and a fallback when the agent isn't sure.

From there, we expand. Guardrails, observability, audit trails. Trust Layer aligned. No "AI that figures it out" — agents that finish the work, every time, or hand off cleanly.

06 · Build

Enhancement beyond configuration.

Salesforce covers a lot out of the box. We pick up the 20% that standard configuration can't reach.

Clean Apex, Lightning Web Components, and Flows — not over-engineered, not under-documented. If there's a simpler config-based way, we'll say so. We'd rather talk you out of a custom build than saddle you with one.

LanguagesApex · LWC · Flows
PhilosophyStandard first, custom second
DeliverableDocumented · handover-ready
07 · Reusable IP

Custom components.

Years of project work distilled into four production-tested Lightning Web Components. Drop-ins for the gaps standard Salesforce leaves open — a multi-select picklist that scales, a bulk product loader, a deal-risk visualizer, and a live record picker for App Builder. Use them as-is, or as a starting point.

See all four components live → Documented · handover-ready · MIT-licensed for our clients.
★ New capability

Agentforce for Life Sciences.

Agentic AI for Commercial, Medical, and Compliance — with the audit trails, data isolation, and EU AI Act alignment regulated industries demand. Use cases that go live, not demos that stall.

Commercial

Agentic call planning

AI-driven next-best-action for field forces, on Data Cloud's unified HCP profile. Suggestions grounded in real activity, not marketing wishful thinking.

Compliance

Automated MLR review

Promotional content reviewed by a Trust Layer agent trained on your MLR rulebooks. Humans still sign off — they just don't start from scratch.

Medical

Intelligent content discovery

Medical affairs teams ask questions, answers come from your own clinical library — with citations, traceability, and every query logged.

Book a working session Trust Layer · EU AI Act aligned
Start a project

Not sure which of these you need? That's fine.

Most conversations start with "we have Salesforce and something's not right" or "we're thinking about Salesforce and don't know where to start." Both work.

Talk to us See our component library
Cosmo, the Brighten Evo astronaut