A few of the projects we've shipped.

The animal health division of one of the world's largest pharma companies had no structured support for field operations across 60+ countries. We designed a four-tier Service Cloud model: tiers one and two local, three and four global. Cases route in via email, web, and an Experience Cloud portal, driven by screen flows and custom metadata — flexible across vastly different markets without per-country custom code.

Piloted in Australia and New Zealand, then rolled out country by country across Europe, the Americas, and Asia. From no global support infrastructure to a structured, scalable operation with measurably higher customer satisfaction.

A leading Slovak B2B fresh-food distributor moved off a legacy CRM to Service Cloud — with five email-to-case channels covering feedback, invoicing, and general support. The hard part wasn't Salesforce; it was bridging their Snowflake warehouse and internal ERL system, neither of which mapped cleanly, via a custom API layer.

We also embedded Tableau directly into account pages. A custom component reads each account's external ID and drives Tableau to show that customer's specific reporting — without leaving Salesforce.

An authorized distributor of industrial fluid system components, running from Czech Republic across ten CEE markets, replaced fragmented workflows with a unified Sales + Service Cloud for ~35 users. We integrated SAP for bi-directional order and invoice sync, set up SSO via Microsoft, and synced Outlook so emails and calendar events log automatically against the account.

Before this, support ran entirely out of Outlook with no tracking. Now the team has structured case management and a complete view of every customer relationship — consistent across all ten markets.

A global cardiovascular device maker — US headquarters, European operations in Switzerland and Prague — runs one of the hundred most complex Salesforce orgs in the world. At that scale, reviewing accounts, opportunities, and tasks meant constant page-hopping.

We built a custom Lightning Web Component that pulls everything onto one page: accounts searched from a dynamic table, related opportunities auto-loading, selected opps revealing key fields, task creation, and Chatter — all live, no refreshes. Embedded Power BI covers deeper analytics. Shipped from POC to production in a few months; now daily workflow for key user groups.

A major retail bank's Salesforce org had become a tangle — thirty custom replacements for standard objects, an archaeology project for every new feature. Slow, hard to build on, painful to administer.

Over five months we redesigned the data model back onto standard objects, then migrated and cleaned everything — including the million-plus records. The result is a dramatically simpler, faster system — no specialist knowledge needed just to read it.